This week I sit down with three-location owner Brian Klaubert. Brian is a 16-year veteran owner and he identifies several ways how he has changed and grown as an owner with Christian Brothers Automotive. We discuss Brian's best practices. He defines how he successfully wins customer loyalty by combining technology with traditional sales expectations.
I also ask for some help from the Service Managers and I promote a new service that helps eliminate those annoying telemarketing calls. Cohost Joe was taking a nap for most of the podcast, but if you listen close you can hear him streak by my office.