This week Cohost Joe and I sit down with Daniel Muse, the GM of the Corinth, Tx. location. Daniel shares a life changing story of grit and faith. This is such an inspirational podcast, that I feel everyone in the CBA family should make time to listen. Cohost Joe and I also say goodbye to March and hello to April. But we ask that you do not forget the theme for March; are we leading the industry or simply doing a really good job.
This week Cohost Joe eats worms from the backyard and I discuss using Sales & Customer Communication tools. In a continued effort to lead the industry we are obligated to meet the wants of our customers. Are we using many of our Sales & Customer Communication tools the right way? You won't know if you don't listen...
Our guest this week is Tony Schottenbauer, owner of the Octillo, Az CBA location. Prior to CBA Tony had a succesful career in manufacturing for companies such as Caterpillar and Tennant company. Working with those companies took him up to Wisconsin and Minnesota where his children were raised. Tony then moved back to AZ in 2011 and did some consulting work in project management and continuous improvement. Tony's shop currently has 4 writers and 4 A techs and a GS. Most importantly, Tony's shop has earned one of the highest NPS ratings in our organization. We discuss his achievment and Tony provides tips on processes that eveyrone can implement to achieve a great list of loyal cutomers. We also discuss this weeks Core Value and Cohost Joe gets his Powerwheels Jeep stuck in the flowerbed right outside my home office window...
This is first podcast for March and we are excited to talk about the theme for March: Are we leading in the industry, or are we simply doing a really good job?
This week we share four rules for being on the phone, and we talk about the CBA Core Values. Make sure you listen to the entire podcast, because we preview the March podcast line up and it is LEGENDARY!!!! Thanks for tunning in an listening.
This week Cohost Joe and I talk industry news. After we provide you with the latest news and trends we discuss constructing your Emergency Plan. What happens to your shop if you're not around anymore? We also reach out to you. Do you have any information for a podcast? Do you want to host a podcast? Do you want Cohost Joe to live at your house for a week?
This week I sit down with three-location owner Brian Klaubert. Brian is a 16-year veteran owner and he identifies several ways how he has changed and grown as an owner with Christian Brothers Automotive. We discuss Brian's best practices. He defines how he successfully wins customer loyalty by combining technology with traditional sales expectations.
I also ask for some help from the Service Managers and I promote a new service that helps eliminate those annoying telemarketing calls. Cohost Joe was taking a nap for most of the podcast, but if you listen close you can hear him streak by my office.