This week Cohost Joe and I talk industry news. After we provide you with the latest news and trends we discuss constructing your Emergency Plan. What happens to your shop if you're not around anymore? We also reach out to you. Do you have any information for a podcast? Do you want to host a podcast? Do you want Cohost Joe to live at your house for a week?
This week I sit down with three-location owner Brian Klaubert. Brian is a 16-year veteran owner and he identifies several ways how he has changed and grown as an owner with Christian Brothers Automotive. We discuss Brian's best practices. He defines how he successfully wins customer loyalty by combining technology with traditional sales expectations.
I also ask for some help from the Service Managers and I promote a new service that helps eliminate those annoying telemarketing calls. Cohost Joe was taking a nap for most of the podcast, but if you listen close you can hear him streak by my office.
Happy New year from David and Co-host Joe. This week we share a cornucopia of great information to kick start 2017. Co-host Joe and I provide 6 great habits, we discuss using Listen 360, and we salute the efforts from Jason Tredway, the Service Manager from Jones Bridge, Georgia. Finally, we discuss the changing industry. Then Co-host Joe fills his diaper. It's a great way to start the year.
This week Jeremy Robertson calls into the studio to share a story about giving back. Jeremy led a coalition of Houston Franchisees and vendor partners to give a deserving customer a brand new car. Co-Host Joe and I also discuss taking time in January to meet with your vendor partners. Happy New Year!
This is a great week as we are joined by Marty Mace. Marty led his team at Highlands Ranch to a first for Christian Brothers Automotive. $3million in revenue for the year of 2016. Marty shares his processes and beliefs for building a championship team, and he discusses his vision for 2017. In addition to a one-on-one with Marty, we get to meet his entire team. This podcast is a must for all team members and Franchisees.