Nice Difference

20
Dec

#9 Nice difference Dec. 20th

This week Co-Host Joe calls me a loser. We define the difference of Improvment and Change, and we share three great stories describing why constant improvment should become a daily habit. At the end of the podcast we also announce a new award for Franchisees. 

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13
Dec

# 8 Nice difference Dec 13th

This week Co-Host Joe and I explain how to provide great customer service by using the 2x2 appointment making method.  We also dicuss the introduction of small displacement diesel engines and we ask the technicians to provide their best tips and tricks.  Co-Host Joe also sings and gives away $200.00 in Snap On gift cards.  

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6
Dec

#7: Nice difference Dec. 6th

This week we talk computers and added value.  We also encourage the technicians to tune in and Co-host Joe trys to give a way a free car.  We remind you of the December promotions calendar and the DOL rules.  Don't miss out because each week is better than the next. Not to mention Co-host Joe is hopped up on coffee.   

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29
Nov

#6: Nice difference Nov. 29th

November 29th 2016

This week Joe gives a drum solo and I discuss capturing forgotten business by running your Lost Labor reports.  We also highlight the Tech Ambassador Workshop, an awesome training opportunity for technicians hosted by Peter Sarantidis. VVMD is discussed and we announced three VVMD tutorial web-meetings for December. We wrap up the show with valuable information about both the new and used car market.    

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22
Nov

#5: Nice difference Nov. 22

Happy Thanksgiving. This is a short week with a longer podcast. This week I introduce the new format, introduce co-host Joe, and buy lunch. Our goal this week is to identify what the customer does not like about the auto repair experience. Once we identify what they don't like, we will create plans of actions to improve the experience. Oh yeah, did I mention I'm buying lunch?  

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15
Nov

#4: Nice difference

This week we discuss Experience, Emotions and Data.  

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15
Nov

#2: Nice difference

Turkeys, Thanksgiving, and a great American Beer Run

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15
Nov

#1: Nice difference

An introduction to the CBA podcast. We discuss the importance of standing up when on the phone with our customers. We also discuss the importance of understanding the automotive market. 

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15
Nov

#3: Nice difference

A discussion of success and adhering to a process

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