Nice Difference

14
Mar

#21 Nice difference March 14th

March 14, 2017

Our guest this week is Tony Schottenbauer, owner of the Octillo, Az CBA location.  Prior to CBA Tony had a succesful career in manufacturing for companies such as Caterpillar and Tennant company.  Working with those companies took him up to Wisconsin and Minnesota where his children were raised. Tony then moved back to AZ in 2011 and did some consulting work in project management and continuous improvement.  Tony's shop currently has 4 writers and 4 A techs and a GS.  Most importantly, Tony's shop has earned one of the highest NPS ratings in our organization. We discuss his achievment and Tony provides tips on processes that eveyrone can implement to achieve a great list of loyal cutomers.   We also discuss this weeks Core Value and Cohost Joe gets his Powerwheels Jeep stuck in the flowerbed right outside my home office window...  

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